Customer Support

General Information

Tell Me More About Glytone

Glytone started with 2 pharmacists making topical dermatological skincare products in collaboration with a Dermatologist.  The brand was built upon the innovation of Free Glycolic Acid and its benefits to the skin.

The True benefits of Glycolic Acid were proven and demand skyrocketed. Gensis Pharmaceuticals discovered that the market was composed of Neutralized Glycolic Acid products and decided to create Free Glycolic Acid products.

Popularity was evident and in 1992 it was decided the time had come to build a brand around this unique innovation.  The name was decided by combining "GLYcolic Acid" and "improve TONE of the skin".

Press Inquiries

Members of the media can contact our Public Relations Department at For general questions, comments or the status of your order, please contact our friendly customer service team by clicking here or calling 855-459-8663 (855-GLYTONE) between 9 am and 5 pm ET Monday through Friday.

Does Glytone Have an Email Newsletter? How Do I Sign-Up?

Glytone sends an email newsletter several times a month. Members who are signed up to receive our newsletter will receive exclusive offers, helpful advice on skin care and a first look at new product launches.

Rest assured, Glytone will not share your contact information with third parties.

By subscribing to the newsletter you will:

To sign up simply enter your email address at the bottom of the page.

Discontinued Items

Very rarely we may discontinue a product. If you’re afraid this has happened to one of your favorite products, please reach out to our friendly customer service team by clicking here or calling 855-459-8663 (855-GLYTONE) between 9 am and 5 pm ET Monday through Friday.

Deletion of User Generated Content

If you wish to delete your Content on our website, please contact us by clicking here. Please make sure to include the following information in your deletion request:

We may not be able to process your deletion request if you are unable to provide such information to us. Please allow up to 10 business days to process your deletion request.

How do I Unsubscribe from Glytone Email Newsletters?

Log into your account and you can opt out of receiving emails on your My Account page. Alternatively, on every Glytone email you will find a link to ‘unsubscribe’ in the email footer.

What are your Terms and Conditions

You can review Glytone complete Terms and Conditions by clicking here.

What is your Privacy Policy?

You can review Glytone Privacy Policy by clicking here.